Get in Touch With Us
If something on this site raised a question, needs correcting, or you simply want to tell us what would make it more useful, this is the page for that. We cover casinos not on GamStop, their bonuses, payments and terms in detail, and reader input helps us keep that research accurate and current.
How to Reach the Team
The best way to contact us is by email at [email protected]. A real person reads every message; we do not rely on automated replies to close things off. We aim to respond within two working days, though this can stretch slightly during busier periods.
A quick note on the subject line helps us route your message properly — for example, "correction", "review question" or "partnership enquiry" gets a faster answer than a blank subject.
What You Can Get in Touch About
- Questions on specific casinos — If you want more detail on how a welcome offer, wagering requirement or withdrawal limit works for a site featured in our list of non GamStop casinos, ask and we'll clarify what our research found.
- Corrections — Casino terms change often: bonus percentages, minimum deposits, payment methods and processing times are all subject to revision by the operator. If you spot something that looks out of date, tell us and we'll check it against the current offer.
- Content suggestions — If there's a topic around bonuses, payments, RTP or sports betting on non-UK-licensed sites that you'd like covered in more depth, let us know.
- Partnership and editorial enquiries — If you represent a casino brand, payment provider or another relevant business and want to discuss coverage, introduce yourself and explain what you have in mind.
- Concerns about gambling harm — If you or someone you know is struggling to control their gambling, say so in your message. We'll point you towards GamCare and other UK support services rather than trying to advise on this ourselves.
Why Accuracy Matters Here
Because this site deals with casinos operating outside GAMSTOP and outside UK Gambling Commission licensing, precision matters more than usual. Terms like maximum bonus bets, wagering multipliers, cashout caps and KYC requirements vary from operator to operator and change without much notice. We distinguish between what we've verified, what a casino advertises, and anything still unconfirmed at the time of writing. If you've had a direct experience — good or bad — with a casino we cover, particularly around withdrawal disputes or identity verification delays, we're interested in hearing it, though we can't act as an intermediary in a dispute between you and an operator.
What We Can't Help With
We're a review and research site, not a casino, payment processor or regulator. We can't access your account with any operator, process a withdrawal, resolve a billing dispute, or intervene in a complaints procedure on your behalf. For issues of that kind, you'll need to contact the casino's own support team directly, or escalate through the licensing body named in that casino's terms if the matter isn't resolved. If you're unsure how a complaints procedure is supposed to work, our guides touch on this, and you're welcome to ask us general questions about the process.
Response Times and What Happens Next
Once your email lands with us, someone on the editorial side reviews it and decides who's best placed to reply — whether that's a factual check against our research notes or a more general response. We don't promise instant answers, but we do promise a genuine one within a couple of working days in most cases.
Thank you for taking the time to write in. Reader feedback is one of the main ways this site stays honest and current, and we read every message that comes through.